Digging around, I stumbled upon The Last Psychiatrist. In his blog entry, he's basically telling about his experience when he saw Halloween. He too, thought that the movie was quite messed up, not really staying true to spirit of the Halloween franchise. However, it was not the movie that was the scariest thing he saw in there. What he did see I might consider even worse than what was being shown on the screen. Children in the theatre. And we're not talking 12-13 year olds here. He said they looked 3 and 5. Now I'm no judge of parenting, but that could really mess up your kids. Leave them at home for those movies... they disrupt the people in there if they cry and you are really messing with their heads.
Now as you guys know I've had to deal with people sneaking into the movies, and that can be an annoyance, but its nothing like what we recently had a complaint about. A guest and her boyfriend recently came to my theatre to see Halloween. However, they had to leave because of the style of filming. It made them motion sick. That's fine with me, I can understand that shaky filmwork can be sickening at some point, and added to the gore and other stuff in that movie.. it can really make sense.
However, she couldn't leave it at just that. She stated that as a company, we should be responsible for posting warnings about movies that may cause motion sickness. She also stated that we refused her refund (untrue) AND asked for more money back than her tickets were worth!! That just pushes the limit! We will not refuse a refund unless you have seen more than half the movie, and even then we will probably offer passes. In addition, how are we supposed to know what will make people motion sick? If we posted warnings like that people might buy less tickets, and what incentive is there in that? We can't know what will make you motion sick.. its not like an Omni theatre where you're surrounded and can get overwhelmed.
It makes me a little angry that she would say we are responsible for her experiencing motion sickness. And to ask for more money than you paid is unreasonable. Some people just love to complain. I'm sorry that she got sick during the movie, but don't put the blame on us, all we were doing is showing a movie.
Let's be reasonable folks.
